Refund policy

Returns & Refund Policy

Operated by: NFORT INDUSTRIES (OPC) PRIVATE LIMITED
GSTIN: 07AAKCN3687M1ZP

Last Updated: 15th January 2026

This Returns & Refund Policy explains how returns, replacements, cancellations, and refunds are handled for orders placed on huduum.in.

1. RETURN ELIGIBILITY

Returns are accepted only under the following conditions:

  • Wrong product received
  • Defective or damaged product received
  • Size mismatch (on eligible items)

Returns are not accepted for:

  • Used or worn items
  • Washed or altered products
  • Items without original tags/packaging
  • Hygiene-sensitive categories (e.g., innerwear, lingerie)
  • Clearance sale or "Non-returnable" tagged items

Customers must raise a return request within 48 hours of delivery.

2. CONDITIONS FOR RETURN

Returned products must be:

  • Unused and unworn
  • Unwashed and unaltered
  • With original tags and packaging
  • In the same condition as received

If the product fails quality checks, the return may be rejected.

3. RETURN PROCESS

To initiate a return, the customer must contact us with:

  • Order ID
  • Item details
  • Reason for return
  • Photos/video evidence (in case of damage or wrong item)

After verification, we will arrange reverse pickup if serviceable. In non-serviceable areas, the customer may need to self-ship.

4. EXCHANGE POLICY

  • We offer exchange on size-related issues (on eligible products).
  • Exchange depends on stock availability.
  • If the required size is unavailable, a refund will be processed as per policy.

5. REFUND POLICY

Refunds are processed only if:

  • The return request is approved
  • The returned product passes quality check
  • The product is not in a non-refundable category

Refund timelines:

  • 5 to 7 business days for prepaid orders
  • 7 to 10 business days for Partial COD / Full COD orders

Refunds for Partial COD:

  • Partial advance amount + COD remaining balance paid (if any) will be refunded after QC approval.

Refund Mode:

  • Original Payment Method (for prepaid orders)
  • Bank Transfer (for COD orders)

6. PARTIAL COD RELATED REFUNDS

For Partial COD orders:

  • If the product is returned and QC approved, the full paid amount (advance + COD portion) is refunded.
  • If the customer refuses delivery intentionally, the advance amount is non-refundable as a cancellation penalty.

7. WRONG OR DAMAGED PRODUCT CLAIMS

  • If a product is damaged or wrong, the customer must send photos/videos within 48 hours of delivery.
  • Claims raised beyond this timeline may not be accepted.

8. NON-RETURNABLE / NON-REFUNDABLE ITEMS

The following items are non-returnable and non-refundable:

  • Innerwear
  • Lingerie
  • Socks
  • Discounted / Clearance items
  • Items tagged as "Non-returnable"

9. CANCELLATION POLICY

  • Orders can be cancelled before they are shipped.
  • Once shipped, an order cannot be cancelled and will be treated as a return (if eligible).

For Partial COD orders:

  • If cancelled before shipping, the advance amount is refunded.
  • If refused at delivery, the advance amount is non-refundable.

10. RETURN SHIPPING COST

In cases of defective, damaged, or wrong product received:

  • Return shipping is free of charge.

In cases of size issues or customer preference:

  • Return shipping charges may apply (if applicable).

11. CONTACT INFORMATION

For return and refund requests, please contact:

NFORT INDUSTRIES (OPC) PRIVATE LIMITED
Website: huduum.in
Email: huduumindia@gmail.com
Address: B-165, Madanpur Khadar Extension Part 3, Near Makki Masjid, New Delhi – 110076
GSTIN: 07AAKCN3687M1ZP