Returns & Refund Policy

Last Updated: 15th January 2026

This Returns & Refund Policy explains how returns, replacements, cancellations, and refunds are handled for orders placed on huduum.in.

1. RETURN ELIGIBILITY

Returns are accepted only under the following conditions:

• Wrong product received

• Defective or damaged product received

• Size mismatch (on eligible items)

Returns are not accepted for:

• Used or worn items

• Washed or altered products

• Items without original tags/packaging

• Hygiene-sensitive categories (e.g., innerwear, swimwear, lingerie)

• Clearance sale or “Non-returnable” tagged items

Customers must raise a return request within 48 hours of delivery.

2. CONDITIONS FOR RETURN

Returned products must be:

• Unused and unworn

• Unwashed and unaltered

• With original tags and packaging

• In the same condition as received

If the product fails quality checks, return may be rejected.

3. RETURN PROCESS

To initiate a return, customer must contact us with:

• Order ID

• Item details

• Reason for return

• Photos/video evidence (in case of damage or wrong item)

After verification, we will arrange reverse pickup if serviceable.
In non-serviceable areas, customer may need to self-ship.

4. EXCHANGE POLICY

We offer exchange on size-related issues (on eligible products).
Exchange depends on stock availability.

If the required size is unavailable, refund will be processed as per policy.

5. REFUND POLICY

Refunds are processed only if:

• The return request is approved

• The returned product passes quality check

• The product is not in non-refundable category

Refunds may take:

• 5 to 7 business days for prepaid orders

• 7 to 10 business days for Partial COD/Full COD

Refunds for Partial COD:

• Partial advance amount + COD remaining balance paid (if any) will be refunded after QC approval.

Refund Mode Examples:

• Original Payment Method (for prepaid)

• Bank Transfer (for COD orders)

6. PARTIAL COD RELATED REFUNDS

For Partial COD orders:

• If the product is returned and QC approved, full paid amount (advance + COD portion) is refunded.

• If customer refuses delivery intentionally, advance amount is non-refundable as cancellation penalty.

7. WRONG OR DAMAGED PRODUCT CLAIMS

If a product is damaged or wrong:
Customer must send photos/videos within 48 hours of delivery.
Claims beyond this timeline may not be accepted.

8. NON-RETURNABLE / NON-REFUNDABLE ITEMS

The following are non-returnable:

• Innerwear

• Swimwear

• Lingerie

• Socks

• Discounted / Clearance items

• “Non-returnable” tagged items

9. CANCELLATION POLICY

Order can be canceled before it is shipped.
Once shipped, it cannot be canceled and will be treated as a return (if eligible).

For Partial COD:

• If canceled before shipping, advance is refunded.

• If refused at delivery, advance is non-refundable.

10. RETURN SHIPPING COST

In cases of defective, damaged, or wrong product:

• Return shipping is free.

In cases like size issue or customer preference:

• Return shipping charges may apply (if applicable).

11. CONTACT INFORMATION

For return and refund requests, contact:

Huduum – Customer Support
Website: huduum.in
Email: huduumindia@gmail.com
Address: F24/6 Madanpur Khadar Extension Part 3, near Makki Masjid, New Delhi – 110076